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Refund and Cancellation Policy

At Indial, we are committed to delivering exceptional digital marketing services and ensuring that our clients are satisfied with the results we produce. Please read through our Refund and Cancellation Policy carefully to understand how we handle service refunds, cancellations, and related matters.

Refund Policy

Due to the nature of our services (digital marketing, online advertising, SEO, content creation, etc.), refunds are generally not provided. However, we understand that situations may arise where a refund is necessary. Below are the conditions under which a refund may be considered:

  • Refund Eligibility:
    • A refund may be requested if the service is not delivered according to the agreed terms outlined in the Service Agreement/Contract.
    • Refund requests must be made within 6-7 business days of the invoice date or the agreed project start date, whichever is sooner.
    • Services rendered (e.g., website development, SEO setup, ad campaigns launched) are considered as “used” once they have been delivered or work has begun, and are generally non-refundable.
  • Non-Refundable Services:
    • Initial consultation fees
    • Strategy development and planning fees
    • Paid advertisements (Google Ads, Facebook Ads, etc.) where funds have already been spent
    • SEO services that have been initiated (e.g., website audits, keyword research, on-page optimization)
    • Any service where work has already been completed or in progress
  • Refund Request Process:
    • To request a refund, please contact us at info@indial.co.in within the refund window (if applicable).
    • Provide a clear explanation of the issue and any supporting documentation (e.g., emails, contracts, or proof of incomplete work).
    • We will review the request and assess whether the issue can be resolved without a refund, through additional work or service adjustments.
  • Refund Approval Process:
    • If a refund is approved, it will be issued to the original payment method within 6-7 business days.
    • Refunds are generally issued for the value of the unrendered services only and not for any services already provided.
    • Please note that processing fees or transaction fees paid to third-party platforms (such as credit card processing fees) are non-refundable.

Cancellation Policy

We understand that you may need to cancel a service or project, and we want to ensure that the process is clear and straightforward. Below are the terms for service cancellations:

  • How to Cancel Your Service:
    1. Notify Us in Writing: To cancel a service, you must notify us in writing via email at info@indial.co.in or through your account manager.
    2. Provide Adequate Notice: For ongoing services, we require 6-7 days’ notice for cancellations.
    3. Cancellation Fees: Depending on the stage of the project and the work already completed, you may be charged a cancellation fee, especially for long-term engagements, campaign management, or custom services.
  • Contract-Based Services:
    • If you are under a contract (e.g., retainer or monthly service agreement), cancellation of the service requires 6-7 days’ written notice.
    • Clients will be required to pay for any services rendered up until the cancellation date, and no refunds will be given for any unused portion of the service.
    • If a project or campaign has been partially completed, the agency may charge a prorated fee for the work completed up to the cancellation date.
  • Subscription Services:
    • If you are using a subscription-based service (e.g., monthly social media management, ongoing SEO services), cancellation can be requested at any time, but you will still be responsible for the monthly fee for that billing cycle.
    • All cancellations will take effect in the next billing cycle, and you will not be charged for the following month.

Non-Refundable Situations:

  • Paid Ad Campaigns: Payments made to third-party platforms (such as Google Ads, Facebook Ads, etc.) are not refundable as they are directly handled by those platforms. Any unused ad budget will remain with the respective platform.
  • Services Delivered or Started: Once any work has been completed or initiated, including ad campaigns, SEO implementation, or design work, the services are considered non-refundable.

Scope Changes & Additional Fees

  • Any scope changes requested after the project has commenced may incur additional fees.
  • If your project is delayed or altered due to your internal changes, you may be charged a revised or rescheduled fee, depending on the terms of your agreement.

Dispute Resolution

We strive to resolve any issues promptly and fairly. If you have concerns regarding our services, please contact us directly at info@indial.co.in . We will work with you to address your concerns in a timely manner.

If we cannot resolve an issue between us, we will seek to resolve any disputes through mediation or arbitration before pursuing legal action.

Contact Information

If you have any questions or concerns about our Refund & Cancellation Policy, please reach out to us:

Please Note:
This policy may be updated or changed from time to time, and it is advisable to review it regularly. All agreements and transactions will be governed by the terms outlined in the signed Service Agreement between Indial and the client.

Thank you for choosing Indial. We are committed to providing top-notch digital marketing services that help your business grow!